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Sign Events

Guides Events Event Triggers Sign Events
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Sign Events

Audit Box Sign events using the enterprise events stream. To learn more about Box Sign, visit our guide.

The status provided below in each additional_details payload may differ from the example based on the specific sign request details. For example, if the requester is the only signer, the status of the SIGN_DOCUMENT_CREATED event will immediately be viewed.

Document Events

Created

A SIGN_DOCUMENT_CREATED event_type is produced when a sign request is created via API or UI. At this stage the sign request is not sent to signers yet.

Theadditional_details payload will provide the following details:

"additional_details": {
    "sign_request": {
        "sign_request_id": "123e4567-e89b-12d3-a456-426614174000",
        "sign_request_short_id": "426614174000",
        "status": "sent",
        "signer_ip_address": null,
        "requestor_ip_address": "",
        "files": [
            {
                "id": "1234567890",
                "type": "file",
                "name": "example_doc.pdf",
                "parent": {
                    "id": "987654321",
                    "type": "folder"
                }
            }
        ],
        "requestor": {
            "id": "13579246",
            "type": "user",
            "name": "John Doe",
            "login": "johndoe@box.com"
        },
        "signer": null,
        "template": {
            "id": "987abC5423",
            "template_type": "Signing",
            "name": "Work Contact"
        },
        "batch_send": {
            "id": "W23YVL46"
        },
        "redirection": {
            "redirect_url": "https://www.google.com",
            "declined_redirect_url": "https://www.googledecline.com"
        },
        "sender_message": {
            "subject": "Can you please sign this document?",
            "message": "This document shows the terms agreed to on the phone."
        },
        "forward": null
    }
}

Converted

A SIGN_DOCUMENT_CONVERTED event_type is produced when a sign request is converted to a .pdf for signing.

Theadditional_details payload will provide the following details:

"additional_details": {
    "sign_request": {
        "sign_request_id": "123e4567-e89b-12d3-a456-426614174000",
        "sign_request_short_id": "426614174000",
        "status": "created",
        "signer_ip_address": null,
        "requestor_ip_address": "",
        "files": [
            {
                "id": "1234567890",
                "type": "file",
                "name": "example_doc.pdf",
                "parent": {
                    "id": "987654321",
                    "type": "folder"
                }
            }
        ],
        "expires": null,
        "requestor": {
            "id": "13579246",
            "type": "user",
            "name": "John Doe",
            "login": "johndoe@box.com"
        },
        "signer":null,
        "template": null,
        "batch_send": null,
        "redirection": {
            "redirect_url": "https://www.google.com",
            "declined_redirect_url": "https://www.googledecline.com"
        },
        "sender_message": {
            "subject": "",
            "message": ""
        },
        "forward": null
    }
}

Completed

A SIGN_DOCUMENT_COMPLETED event_type is produced when all signers have successfully signed the document.

Theadditional_details payload will provide the following details:

"additional_details": {
    "sign_request": {
        "sign_request_id": "123e4567-e89b-12d3-a456-426614174000",
        "sign_request_short_id": "426614174000",
        "status": "signed",
        "signer_ip_address": null,
        "requestor_ip_address": "",
        "files": [
            {
                "id": "1234567890",
                "type": "file",
                "name": "example_doc.pdf",
                "parent": {
                    "id": "987654321",
                    "type": "folder"
                }
            }
        ],
        "expires": null,
        "requestor": {
            "id": "13579246",
            "type": "user",
            "name": "John Doe",
            "login": "johndoe@box.com"
        },
        "signer": null,
        "template": null,
        "batch_send": null,
        "redirection": {
            "redirect_url": "https://www.google.com",
            "declined_redirect_url": "https://www.googledecline.com"
        },
        "sender_message": {
            "subject": "",
            "message": ""
        },
        "forward": null
    }
}

Cancelled

A SIGN_DOCUMENT_CANCELLED event_type is produced when a sign request is cancelled by the requester via API or UI.

Theadditional_details payload will provide the following details:

"additional_details": {
    "sign_request": {
        "sign_request_id": "123e4567-e89b-12d3-a456-426614174000",
        "sign_request_short_id": "426614174000",
        "status": "cancelled",
        "signer_ip_address": null,
        "requestor_ip_address": "",
        "files": [
            {
                "id": "1234567890",
                "type": "file",
                "name": "example_doc.pdf",
                "parent": {
                    "id": "987654321",
                    "type": "folder"
                }
            }
        ],
        "expires": null,
        "requestor": {
            "id": "13579246",
            "type": "user",
            "name": "John Doe",
            "login": "johndoe@box.com"
        },
        "signer": null,
        "template": null,
        "batch_send": null,
        "redirection": {
            "redirect_url": "https://www.google.com",
            "declined_redirect_url": "https://www.googledecline.com"
        },
        "sender_message": {
            "subject": "",
            "message": ""
        },
        "forward": null
    }
}

Expired

A SIGN_DOCUMENT_EXPIRED event_type is produced when a sign request expired with incomplete signatures.

Theadditional_details payload will provide the following details:

"additional_details": {
    "sign_request": {
        "sign_request_id": "123e4567-e89b-12d3-a456-426614174000",
        "sign_request_short_id": "426614174000",
        "status": "expired",
        "signer_ip_address": null,
        "requestor_ip_address": "",
        "files": [
            {
                "id": "1234567890",
                "type": "file",
                "name": "example_doc.pdf",
                "parent": {
                    "id": "987654321",
                    "type": "folder"
                }
            }
        ],
        "expires": null,
        "requestor": {
            "id": "13579246",
            "type": "user",
            "name": "John Doe",
            "login": "johndoe@box.com"
        },
        "signer": null,
        "template": null,
        "batch_send": null,
        "redirection": {
            "redirect_url": "https://www.google.com",
            "declined_redirect_url": "https://www.googledecline.com"
        },
        "sender_message": {
            "subject": "",
            "message": ""
        },
        "forward": null
    }
}

Signer Events

Assigned

A SIGN_DOCUMENT_ASSIGNED event_type is produced when a sign request is successfully sent to a signer.

Theadditional_details payload will provide the following details:

"additional_details": {
    "sign_request": {
        "sign_request_id": "123e4567-e89b-12d3-a456-426614174000",
        "sign_request_short_id": "426614174000",
        "status": "sent",
        "signer_ip_address": "",
        "requestor_ip_address": "",
        "files": [
            {
                "id": "1234567890",
                "type": "file",
                "name": "example_doc.pdf",
                "parent": {
                    "id": "987654321",
                    "type": "folder"
                }
            }
        ],
        "expires": null,
        "requestor": {
            "id": "13579246",
            "type": "user",
            "name": "John Doe",
            "login": "johndoe@box.com"
        },
        "signer": {
            "id": "246813579",
            "type": "user",
            "name": "Jane Doe",
            "login": "janedoe@example.com"
        },
        "template": null,
        "batch_send": null,
        "redirection": {
            "redirect_url": "https://www.google.com",
            "declined_redirect_url": "https://www.googledecline.com"
        },
        "ready_sign_link": {
            "id": "aaae45bb-e89b-12d3-a456-426614174000"
        },
        "sender_message": {
            "subject": "",
            "message": ""
        },
        "forward": null
    }
}

Viewed by Signer

A SIGN_DOCUMENT_VIEWED_BY_SIGNER event_type is produced when a sign request signer clicks on Review Document in the signing email or visits the signing URL.

Theadditional_details payload will provide the following details:

"additional_details": {
    "sign_request": {
        "sign_request_id": "123e4567-e89b-12d3-a456-426614174000",
        "sign_request_short_id": "426614174000",
        "status": "viewed",
        "signer_ip_address": "",
        "requestor_ip_address": "",
        "files": [
            {
                "id": "1234567890",
                "type": "file",
                "name": "example_doc.pdf",
                "parent": {
                    "id": "987654321",
                    "type": "folder"
                }
            }
        ],
        "expires": null,
        "requestor": {
            "id": "13579246",
            "type": "user",
            "name": "John Doe",
            "login": "johndoe@box.com"
        },
        "signer": {
            "id": "246813579",
            "type": "user",
            "name": "Jane Doe",
            "login": "janedoe@example.com"
        },
        "template": null,
        "batch_send": null,
        "redirection": {
            "redirect_url": "https://www.google.com",
            "declined_redirect_url": "https://www.googledecline.com"
        },
        "ready_sign_link": {
            "id": "aaae45bb-e89b-12d3-a456-426614174000"
        },
        "sender_message": {
            "subject": "",
            "message": ""
        },
        "forward": null
    }
}

Downloaded

A SIGNER_DOWNLOADED event_type is produced when a signer downloads the signing document.

"additional_details": {
    "sign_request": {
        "sign_request_id": "123e4567-e89b-12d3-a456-426614174000",
        "sign_request_short_id": "426614174000",
        "status": "viewed",
        "signer_ip_address": "",
        "requestor_ip_address": "",
        "files": [
            {
                "id": "1234567890",
                "type": "file",
                "name": "example_doc.pdf",
                "parent": {
                    "id": "987654321",
                    "type": "folder"
                }
            }
        ],
        "expires": null,
        "requestor": {
            "id": "13579246",
            "type": "user",
            "name": "John Doe",
            "login": "johndoe@box.com"
        },
        "signer": {
            "id": "246813579",
            "type": "user",
            "name": "Jane Doe",
            "login": "janedoe@example.com"
        },
        "template": null,
        "batch_send": null,
        "redirection": {
            "redirect_url": "https://www.google.com",
            "declined_redirect_url": "https://www.googledecline.com"
        },
        "ready_sign_link": {
            "id": "aaae45bb-e89b-12d3-a456-426614174000"
        },
        "sender_message": {
            "subject": "",
            "message": ""
        },
        "forward": {
            "forwarded_to_email": "janedoe@box.com",
            "forwarded_reason": "Please sign",
            "forwarded_at": "2022-03-03T12:04:20-10:00"
        }
    }
}

Forwarded

A SIGNER_FORWARDED event_type is produced when a signer downloads the signing document.

"additional_details": {
    "sign_request": {
        "sign_request_id": "123e4567-e89b-12d3-a456-426614174000",
        "sign_request_short_id": "426614174000",
        "status": "viewed",
        "signer_ip_address": "",
        "requestor_ip_address": "",
        "files": [
            {
                "id": "1234567890",
                "type": "file",
                "name": "example_doc.pdf",
                "parent": {
                    "id": "987654321",
                    "type": "folder"
                }
            }
        ],
        "expires": null,
        "requestor": {
            "id": "13579246",
            "type": "user",
            "name": "John Doe",
            "login": "johndoe@box.com"
        },
        "signer": {
            "id": "246813579",
            "type": "user",
            "name": "Jane Doe",
            "login": "janedoe@example.com"
        },
        "template": null,
        "batch_send": null,
        "redirection": {
            "redirect_url": "https://www.google.com",
            "declined_redirect_url": "https://www.googledecline.com"
        },
        "ready_sign_link": {
            "id": "aaae45bb-e89b-12d3-a456-426614174000"
        },
        "sender_message": {
            "subject": "Can you please sign this document?",
            "message": "This document shows the terms agreed to on the phone."
        },
        "forward": {
            "forwarded_to_email": "somename@box.com",
            "forwarded_reason": "I need to forward to my business partner.",
            "forwarded_at": "2022-02-03T10:04:52-08:00",
        },
    }
}

Signed

A SIGN_DOCUMENT_SIGNED event_type is produced when a signer completes the sign request.

Theadditional_details payload will provide the following details:

"additional_details": {
    "sign_request": {
        "sign_request_id": "123e4567-e89b-12d3-a456-426614174000",
        "sign_request_short_id": "426614174000",
        "status": "signed",
        "signer_ip_address": "",
        "requestor_ip_address": "",
        "files": [
            {
                "id": "1234567890",
                "type": "file",
                "name": "example_doc.pdf",
                "parent": {
                    "id": "987654321",
                    "type": "folder"
                }
            }
        ],
        "expires": null,
        "requestor": {
            "id": "13579246",
            "type": "user",
            "name": "John Doe",
            "login": "johndoe@box.com"
        },
        "signer": {
            "id": "246813579",
            "type": "user",
            "name": "Jane Doe",
            "login": "janedoe@example.com"
        },
        "template": null,
        "batch_send": null,
        "redirection": {
            "redirect_url": "https://www.google.com",
            "declined_redirect_url": "https://www.googledecline.com"
        },
        "ready_sign_link": {
            "id": "aaae45bb-e89b-12d3-a456-426614174000"
        },
        "sender_message": {
            "subject": "Can you please sign this document?",
            "message": "This document shows the terms agreed to on the phone."
        },
        "forward": null
    }
}

Declined

A SIGN_DOCUMENT_DECLINED event_type is produced when a sign request signer declines the request.

Theadditional_details payload will provide the following details:

"additional_details": {
    "sign_request": {
        "sign_request_id": "123e4567-e89b-12d3-a456-426614174000",
        "sign_request_short_id": "426614174000",
        "status": "declined",
        "signer_ip_address": "",
        "requestor_ip_address": "",
        "files": [
            {
                "id": "1234567890",
                "type": "file",
                "name": "example_doc.pdf",
                "parent": {
                    "id": "987654321",
                    "type": "folder"
                }
            }
        ],
        "expires": null,
        "requestor": {
            "id": "13579246",
            "type": "user",
            "name": "John Doe",
            "login": "johndoe@box.com"
        },
        "signer": {
            "id": "246813579",
            "type": "user",
            "name": "Jane Doe",
            "login": "janedoe@example.com"
        },
        "template": null,
        "batch_send": null,
        "redirection": {
            "redirect_url": "https://www.google.com",
            "declined_redirect_url": "https://www.googledecline.com"
        },
        "ready_sign_link": {
            "id": "aaae45bb-e89b-12d3-a456-426614174000"
        },
        "sender_message": {
            "subject": "",
            "message": ""
        },
        "forward": null
    }
}