Resend requests

Resend requests

What if the signer did not receive the email, the email was lost, or the signer deleted the email by mistake?

You can resend the signature request email to the signer , either manually or you can turn on the automatic resend option.

Manual resend

To manually resend the signature request email to the signer, call the resend_sign_request method on the sign_requests object. You can only do it once every 10 minutes.

Here is an example:

cURL
curl --location --request POST 'https://api.box.com/2.0/sign_requests/
52f6f86c-c0b3-401e-a4ec-1709f277c469/resend' \
--header 'Authorization: Bearer ej...3t'
Python Gen SDK
def sign_send_reminder(client: Client, sign_request_id: str):
    """Send reminder to signers"""
    sign_request = client.sign_requests.resend_sign_request(sign_request_id)
    return sign_request

Automatic resend

The automatic resend option sends a reminder email to signers that have not signed the document yet, after 3, 8, 13, and 18 days.

To enable automatic resend set the are_reminders_enabled parameter to true. For example:

cURL
    
curl --location 'https://api.box.com/2.0/sign_requests' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer <access token>'
--data-raw '{
    "are_reminders_enabled": true,
    "parent_folder": {
        "id": "234102987614",
        "type": "folder"
    },
    "source_files": [
        {
            "id": "1355143830404",
            "type": "file"
        }
    ],
    "signers": [
        {
            "email": "signer@example.com",
            "role": "signer"
        }
    ]
}'
Python Gen SDK
def sign_doc_single_more_options(
    client: Client,
    document_id: str,
    destination_folder_id: str,
    signer_email: str,
    prep_needed: bool = False,
    auto_reminder: bool = False,
) -> SignRequest:
    """Single doc sign by single signer"""

    # Sign request params
    source_file = FileBase(id=document_id, type=FileBaseTypeField.FILE)
    destination_folder = FolderMini(
        id=destination_folder_id, type=FolderBaseTypeField.FOLDER
    )

    # signer
    signer = SignRequestCreateSigner(signer_email)

    # sign document
    sign_request = client.sign_requests.create_sign_request(
        signers=[signer],
        parent_folder=destination_folder,
        source_files=[source_file],
        is_document_preparation_needed=prep_needed,
        are_reminders_enabled=auto_reminder,
    )

    return sign_request

def main():
    ...
    
    # Sign with redirects
    sign_with_auto_reminder = sign_doc_single_more_options(
        client,
        SIMPLE_PDF,
        SIGN_DOCS_FOLDER,
        SIGNER_A,
        prep_needed=False,
        auto_reminder = True,
    )